Legal
Payment & Subscription FAQ
Plain-language answers about Explorer, Founding, Oil, renewals, and refunds.
Defined terms carry the meanings given in BeDeeper's shared legal definitions unless expressly redefined here.
In plain language
Short answers to common questions about BeDeeper membership, the trial, Founding, Oil, refunds, and cancellation. Each answer points to the authoritative policy for the full text.
Membership
What does BeDeeper cost?
Explorer membership is US$12.00 per year (equivalent to US$1 per month), billed annually. Full billing terms are in Billing Policy.
Are there other plans?
Not offered publicly today. Additional plans may become available in the future. Only publicly offered plans are documented in the legal package. See Billing Policy.
Does Explorer include The Lantern?
Yes. Explorer includes Lantern conversation in The Deep at the current allocation configured by BeDeeper — currently a default of fifteen (15) Lantern messages per twenty-eight (28) day cycle. Your current allocation is always visible in Settings. See Billing Policy.
Trial
Is there a trial?
New members may be offered a one-day (twenty-four hour) trial when they sign up for Explorer. The trial is a Stripe subscription trial and, if you do not cancel before it ends, converts to a paid Explorer membership. See Billing Policy.
How many Lantern messages does the trial include? Up to five (5) messages while the trial is active. See Billing Policy.
What does Free include for The Lantern? Free members receive ten (10) Lantern messages per month. See Billing Policy.
Can I try again after a trial?
No. A member who has already had a trial does not receive a new trial on later subscription. See Billing Policy.
Founding
What is Founding membership?
Founding is BeDeeper's launch cohort. The first Founding Members join without an immediate charge; when the community reaches the eligible-activation milestone, BeDeeper notifies you before your protected Founding rate begins. See Billing Policy.
What does Founding cost after activation?
US$12.00 per year (equivalent to US$1 per month), matching the Explorer price at the time of writing, and protected under the disclosure shown when you joined. See Billing Policy.
What happens if a Founding membership lapses?
BeDeeper preserves eligibility to return at the Founding rate for a limited grace window and offers a calm payment-recovery window when a payment fails. The current windows are set to thirty (30) days for the Founding rate grace and seven (7) days for pending-payment recovery. See Billing Policy.
Oil
What is Oil?
Oil is what fuels Lantern conversation beyond the amount included with your membership. Each Explorer cycle includes a set number of Lantern messages; if you need more within a cycle, you can purchase an Oil refill.
How much does an Oil refill cost?
US$1.00 for one full Lantern refill. See Billing Policy.
Does Oil expire?
No. Oil Reserves never expire. Any unused Oil you add remains available whenever your Lantern needs it. See Billing Policy.
Renewal, taxes, invoices
Does my membership renew automatically?
Yes. Explorer and Founding memberships renew automatically at the end of each billing period until you cancel. See Billing Policy.
Are prices tax-inclusive?
Prices are shown exclusive of applicable sales tax, VAT, GST, or other transaction taxes. Stripe calculates and adds tax at checkout where BeDeeper is registered to collect it. See Billing Policy.
Where do I get an invoice or receipt?
Stripe issues invoices and receipts and stores them in the Stripe Customer Portal, reachable from your BeDeeper Settings. See Billing Policy.
Cancellation and refunds
How do I cancel my membership?
From Settings, open the Membership section and choose "Manage subscription" to reach the Stripe Customer Portal. Cancellation stops future renewals. See Refund & Cancellation.
Can I get a refund?
For a first membership purchase, you may request a refund review within seven (7) calendar days. For a renewal charge, contact BeDeeper within twenty-four (24) hours to request review. Refunds are not automatic. All refund requests are reviewed individually. Approval or denial of any refund request is at BeDeeper's sole discretion. Oil refill purchases are non-refundable. Founding Members follow the same process. See Refund & Cancellation.
Are refunds automatic?
No. Submitting a request does not guarantee a refund. Please write to billing@bedeeper.com with your account email and the Stripe receipt. When a refund is approved, it is issued through Stripe to the original payment method. See Refund & Cancellation.
What if I was charged by mistake?
Duplicate charges, charges after cancellation, and billing errors are reviewed and corrected when verified. Please write to the billing contact. See Refund & Cancellation.
Data, deletion, and Founding after cancellation
Does cancelling delete my account?
No. Cancellation stops future renewals. Your account and writing stay with BeDeeper until you delete the account separately. See Account Termination.
How do I delete my account?
From Settings → Security → "Delete my account." You will be asked to confirm. See Account Termination.
Can I get a copy of my writing?
Yes. Individual Lantern conversations can be exported from Journey today. Broader exports (Living Journal, Compass content, uploads, Artifacts) can be requested from privacy@bedeeper.com. Full detail is in Content Ownership.
If I cancel my Founding membership, do I lose my Founding rate forever?
Not immediately. BeDeeper preserves eligibility to return at the Founding rate for a limited grace window (currently thirty (30) days). If you fully delete your account, Founding status is not automatically restored on a new account. See Billing Policy and Account Termination.
Chargebacks
Should I initiate a chargeback?
Please write to us first. Almost every situation that could lead to a chargeback can be resolved by a refund request under Refund & Cancellation. Chargebacks are expensive for both parties.
Something else
Where do I write for a question that is not in this FAQ?
For billing, membership, refund, or Oil questions — billing@bedeeper.com. For sign-in, account access, or technical help — the support contact. For privacy and data-rights questions — the privacy contact. For security concerns — follow Security & Data Protection. For anything that does not fit those categories — hello@bedeeper.com.